Shipping, Return and Privacy Policies
HOLIDAY 2021 SHIPPING UPDATE: Most major carriers are already experiencing delays and do not expect to see improvement until after the holiday season. We always do our best to get orders out in a timely manner (1-3 business days), but once they ship, the timing is out of our hands. We recommend upgrading to express shipping if an order is needed quickly, otherwise, we suggest ordering well in advance and we ask for your patience with any delays the carriers may be experiencing. Additionally, the estimated timeframes on our checkout page are transit estimates and do not include our 1-3 business day processing time.
If you have an issue with any of our products, we encourage you to contact us immediately. It is JadeYoga’s policy that every customer should be treated with dignity and respect and every attempt should be made to satisfy our customers. We take pride in the products that we represent and we will work to ensure your satisfaction. It is our goal to have 100% 5 star reviews. Please continue to learn more about our warranty and return policies.
Please be advised that our return policy does not cover damage caused by sun exposure, improper use (this includes improper cleaning with harsh chemicals or strong essential oils), or accidents or specially priced teacher mats. If you believe your mat falls within this category and you would still like to discuss returning it, please contact us at firstname.lastname@example.org and we’ll do our best to assist you. We’ll always do our best to take care of our customers, as our philosophy is to deal with them fairly and reasonably; in return we do hope that they will be fair and reasonable with us as well. Please also understand that our warranty does not cover products purchased from unauthorized resellers (see below).
Jade products have the following warranty periods:
Jade Voyager, Travel, Harmony, and Fusion Mats: 1 year for wear and manufacturing defects (please note warranty is void and does not cover damage caused by UV exposure from the sun, UV cleaners, essential oils, or any cleaners not mentioned in our FAQ section)
Jade Elite Mats and Organic Cotton Rugs: 2 years for wear and manufacturing defects(please note warranty is void and does not cover damage caused by UV exposure from the sun, UV cleaners, essential oils, or any cleaners not mentioned in our FAQ section. Shrinkage from washing is also not covered for the organic cotton rugs)
Jade Level 1 Mats, Studio Mats, Dharba Grass Mats, and Towels: 6 months for wear and manufacturing defects (please note warranty is void and does not cover damage caused by UV exposure from the sun, UV cleaners, essential oils, or any cleaners not mentioned in our FAQ section)
Jade Blocks, Straps and Bags: 5 years for wear and other manufacturing defects.
Please avoid purchasing Jade products from unauthorized resellers as our warranties will not apply to these purchases. Your best bet to avoid unauthorized resellers is to purchase from your local yoga studio or brick and mortar store. If you would prefer to buy online, the following are authorized online resellers of Jade products: www.jadeyoga.com, www.rei.com, www.yogaoutlet.com, www.clevertraining.com, www.dickssportinggoods.com, www.itssimplyzen.com, www.hayneedle.com, www.thegrommet.com, www.target.com and www.amazon.com (Please note the only authorized reseller on Amazon, eBay or Walmart.com is JadeYoga. The following unauthorized Amazon, eBay and Walmart.com resellers include but are not limited to:
19th Hole Deals
Best Stuff USA
Buffalo Gap Outfitters
Ever Onwards Store
The Premier Sports
Purchases from these Sellers will not be covered by our warranty.
Further, sales on eBay, sears.com, Overstock.com, walmart.com, jet.com and craigslist.com are unauthorized and not covered by our warranty.
Return/Exchange Processing: Products Purchased at www.jadeyoga.com
To initiate a return, please email email@example.com. Returns must be accompanied by your original proof of purchase (packing slip or order confirmation) along with our completed return form stating whether you are requesting a refund or exchange (and if you are requesting an exchange, please let us know what you would like to exchange your mat for). Returns are only accepted within 30 days of purchase.
We recommend that you ship your package with a carrier that can provide tracking and insurance. Jade is not responsible for packages lost in transit without proof of tracking and we do not cover return shipping unless the incorrect item was sent.
Return/Exchange Processing: Products Not Purchased at www.jadeyoga.com
If the mat wasn’t bought directly from us, you’ll have to contact the store from which you purchased your mat, as your mat will be subject to the return/exchange policy of the company you bought your mat from (example- mats purchased on Amazon will be subject to Amazon’s return policy). If you have trouble making a return through your original seller, please let us know and we will do our best to assist you.
Return Processing: Products over 30 days old
If your item has a manufacturing defect in its materials or workmanship (this does not include damage caused by sun exposure, improper use, or accidents), or it has premature wear, Jade will replace it up to one year following the purchase. To initiate a replacement, please contact firstname.lastname@example.org with a proof of purchase and photograph showing the defect or wear to obtain a Return Authorization Number, and we will promptly assist you. Unfortunately, we cannot accept mats returned without a Return Authorization Number.
*We offer free ground shipping on retail orders over $65 within the US on orders where shipping does not exceed $20. Free shipping cannot be combined with any other discounts. Most orders ship within 1 - 3 business day (inventory permitting). Please note that processing times may take an additional business day throughout the holiday season. Unless you request otherwise, we generally ship by UPS, USPS or FedEx ground, which usually provides the best rates. Because retail orders ship from Pennsylvania, most orders placed with regular ground shipping within the continental US will reach you within 3-6 business days. Please note that FedEx & UPS shipping times count business days and do not normally count or deliver on Saturdays, Sundays or Federal Holidays, so if you place an order on the Friday before a holiday weekend, you may not receive your order until the following Tuesday even if you choose overnight shipping.
If attempting to ship internationally, please note that we have a list of international distributors: http://www.jadeyoga.com/pages/international-distributors. If you do not find the country listed that pertains to you, please e-mail us at email@example.com or call us at 610-828-4830 (Monday-Friday 9am-5pm EST) and we will be more than happy to assist you. Please be aware that shipments from the US to outside the US may take 4-6 weeks for delivery and may incur additional tax and import fees.
Please be advised that additional shipping fees apply for expedited shipping.
Please note that only one discount code may be used per order.
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Our email list is opt in and we do not retain any credit card information.
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.
In addition, this site is built using Shopify and thus is in compliance with GDPR privacy and date storage requirements as set forth here.