Shipping & Return Policies
If you have an issue with any of our products we encourage you to contact us immediately. It is JadeYoga’s policy that every customer should be treated with dignity and respect and every attempt should be made to satisfy our customers. We take pride in the products that we represent and we will work to ensure your satisfaction.
100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your purchase, retail mats purchased online at www.jadeyoga.com can be returned for an exchange or a full refund within 30 days of purchase. Unfortunately, we cannot refund shipping charges or pay for return shipping unless the wrong item was shipped. Please read below to see our return and exchange policies in depth.
Please be advised that our return policy does not cover damage caused by sun exposure, improper use, or accidents. If you believe your mat falls within this category and you would still like to discuss returning it, please contact us at email@example.com and we’ll do our best to assist you. We’ll always do our best to take care of our customers, as our philosophy is to deal with them fairly and reasonably; in return we do hope that they will be fair and reasonable with us as well.
Return/Exchange Processing: Products Purchased at www.jadeyoga.com
Returns must be accompanied by your original proof of purchase (packing slip or order confirmation) along with instructions whether you are requesting a refund or exchange (and if you are requesting an exchange, please let us know what you would like to exchange your mat for).
We recommend that you ship your package with a carrier that can provide tracking and insurance. Jade is not responsible for packages lost in transit without proof of tracking.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
Return/Exchange Processing: Products Not Purchased at www.jadeyoga.com
If the mat wasn’t bought directly from us, you’ll have to contact the venue you purchased your mat from, as your mat will be subject to the return/exchange policy of the company you bought your mat from (example- mats purchased on Amazon will be subject to Amazon’s return policy). If you have trouble making a return through your original seller, please let us know and we will do our best to assist you.
Return Processing: Products over 30 days old
If your item has a manufacturing defect in its materials or workmanship (this does not include damage caused by sun exposure, improper use, or accidents), or it has premature wear, you can return it up to one year following the purchase. To initiate this sort of return, please contact firstname.lastname@example.org with a proof of purchase and photograph showing the defect or wear to obtain a Return Authorization Number, and we will promptly assist you. Unfortunately, we cannot accept mats returned without a Return Authorization Number.
Retail orders and most wholesale orders will ship within 1-2 business days (inventory permitting). Unless you request otherwise, we generally ship by FedEx ground which usually provides the best rates. Because we have warehouses in Pennsylvania and Nevada, FedEx ground shipping reaches most U.S. destinations within 1-3 business days. Thus, most orders placed with regular ground shipping within the continental US will reach you within 2-5 business days.
If attempting to ship internationally, please note that we have a list of international distributors: http://www.jadeyoga.com/pages/international-distributors. If you do not find the country listed that pertains to you, please e-mail us at email@example.com or call us at 610-828-4830 (Monday-Friday 9am-5pm EST) and we will be more than happy to assist you.
Please be advised that additional shipping fees apply for expedited shipping.